Booking Conditions

1. Governing Law

The contract is made in England and is subject to English law. The Hirer agrees that the contract with the owner is made at the owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.

2. Prices Reservation and Deposit

The price of the cottage includes heating, electricity, hot water, bed linen and tea towels. The reservation becomes legally binding once a deposit of one third of the price is paid, and written confirmation will be sent.

3. Payment of Balance

The Balance of the price is payable no later than 6 weeks before the letting is to commence. No reminders will be sent. If the balance is not received in time, the Owners have a right to cancel the reservation, in which case the deposit will be forfeited.

4. Transferred Reservations

A transfer may only be carried out with the Owner’s consent. There will be an additional charge of £20 per booking for this change.

5. Cancellation

The Owner must be informed immediately of a cancellation by first class post. In all cases one third of the deposit will be forfeited. In this event the Owner will try to re-let the accommodation but in the outcome that this is not possible the original Hirer will remain liable to pay the full balance of the price due. Hirers are strongly recommended to arrange cancellation cover.

6. Additional Charges

The Hirer shall, on the termination of the letting, reimburse the Owner for the cost of any additional items or service that they have agreed with the owner.

7. Number of Occupants

At the time of reservation the Owner will specify the maximum number of occupants. Additional persons, including babies shall only be accommodated with express consent of the Owner and upon payment of the additional price specified. The Owner reserves the right to cancel if the conditions are not met.

8. Unsuitable Hirers

The Owner reserve the right to refuse to permit occupancy of the accommodation to any person who the Owner, in their opinion, consider to be unfit to take charge. The price therefore will be refunded in full. The Owner also reserve the right to re-possess the cottage if there is any damage or nuisance to other parties, or unreasonable behaviour. In this event no refund will be made.

9. Pets

Well-behaved Pets will only be accommodated by prior arrangement made at the time of booking: at £25 per week each. Pets are not permitted to occupy beds or furniture or cause any damage to property. Dogs must be exercised on a lead at all times and must never be left unattended. Any fouling of lawns, path etc. must be cleared up without delay. The Hirer must bring the dogs bedding.

10. Care of the premises and indemnity

The Hirer must keep the holiday cottage and all furniture, fittings and effects in the same state of repair and cleanliness as at the time of initial occupancy, (reasonable wear and tear excepted). Any loss or damage will be charged and paid for by the Hirer in full at the time of departure. Breakage or damage should be reported immediately. The Hirer must not cause any nuisance or annoyance to occupants of nearby property.

11. Owner’s Rights of Entry

For the purpose of ensuring compliance with these conditions, the Owner, with or without workmen, shall be entitled to enter into the premises at any time.

12. Owner’s Liability

The Owner does not accept responsibility for injury, loss or damage, including theft to any person or property of the Hirer or members of his party or pets or vehicles and their contents during the term of letting. If the Owner is for some reason beyond his control unable to make the cottage available and cannot provide a suitable alternative, all monies will be refunded, but no further liability accepted.

13. Arrivals and Departures

The accommodation will be available from 4.00pm on the day of commencement of letting. The Hirer shall vacate the cottages be 10.00am on the day of departure, leaving it clean and tidy. A charge may be made if the Owner has any additional cleaning to carry out.

14. Basis of Occupancy

The accommodation is for short-term let only and no tenancy or other longer relationship is created.

15. Modifications and Descriptions

Every effort is made to keep the cottages as described in the current brochure. The Owner reserves the right to alter, substitute or withdraw any service, facilities or amenity.

16. Complaints

In the event of a complaint about any aspect of the letting or the premises, he should, in the first instance, and in any event before departure, contact the Owner at the address and telephone number supplied, to allow remedial action to be taken. If unresolved the matter will be referred by the owner to the English Association of Self-Catering Operators for arbitration by Dispute Settlement Services,Ltd for arbitration.

17.Privacy Policy

Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.

A warm welcome awaits you at Whitley Elm Self-Catering Holiday Cottages.

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